PhotoRush Cancellation and Refund Policy

Last updated: October 5, 2026

This policy is part of the Terms of Service. It covers every booking, whether you book on photorush.ca, in the PhotoRush app or by phone. Prices are in Canadian dollars and include HST.

The short version

• Cancel for free until a photographer accepts.
• After that, cancel for free until 24 hours before a session scheduled for later.
• Inside 24 hours, or for a session booked to start as soon as possible, cancelling costs 50% of the booking price.
• If your photographer has not set out 15 minutes after the booked time, cancelling is free.
• If the photographer arrives and cannot reach you within 15 minutes, the full price is charged.
• We do not give refunds.
• If something is wrong with your photos, tell us within 7 days of delivery and we will fix them or arrange a new session.

Cancelling a booking

• Before a photographer accepts: no charge.
• After a photographer accepts, more than 24 hours before a scheduled session: no charge. Your card hold is released.
• After a photographer accepts, within 24 hours of the session, or for a session booked to start as soon as possible: a fee of 50% of the booking price, HST included. On a $150 booking the fee is $75.
• If your photographer has not set out 15 minutes after the booked time: no charge.
• If your photographer withdraws: your hold is released and we look for another photographer. If we cannot find one, nothing is charged.

The app shows the exact fee before you confirm a cancellation. You can cancel from your booking in the app or at photorush.ca/book, or by calling us. To move a booking to another time, cancel it and book again. The rules above apply to the cancellation.

No shows

If the photographer arrives and cannot reach you within 15 minutes, the session counts as a no show and the full booking price is charged. The 15 minutes start at the booked time or when the photographer arrives, whichever is later. The photographer records their arrival in the app.

Sessions that end early

If you end a session early, the full price still applies. If the photographer ends it because they feel unsafe or are asked to do something unlawful, the session is also charged in full.

If something is wrong with your photos

We deliver your photos within 24 hours after your session ends. If they have not arrived by then, contact us and we will get them to you as soon as possible.

If something is wrong with the photos you received, tell us within 7 days of delivery. Depending on what went wrong, we will fix the photos or arrange a new session. If we cannot deliver your photos at all, we arrange a new session.

No refunds

We do not give refunds. A cancellation fee, a no show charge or the price of a completed session is not returned. The one exception is a charge made by mistake, such as being charged twice. We correct it and send the money back to the card you booked with, through Stripe.

Card holds and corrections

A released hold usually disappears within a few business days, depending on your bank. A charge we correct usually shows up on your card in 5 to 10 business days.

How to reach us

Email info@photorush.ca or call 647 547 3533. Tell us your name, the date of the session and what went wrong. If you plan to dispute a charge with your bank, contact us first, because we can usually fix things faster.

Your legal rights

Nothing in this policy limits the rights that consumer protection law gives you and that cannot be waived.

Sonset Inc., 60 Richmond St E, Toronto, ON M5C 1N8. Phone 647 547 3533. Email info@photorush.ca.